Return & Refund Policy

Thank you for shopping with HRMFAB. We strive to ensure that you are completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please review our Return & Refund Policy below.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Return Eligibility

We accept return or replacement requests in the following situations:

  • The product received is damaged or defective.
  • The wrong product, size, color, or design was received.
  • The product received is significantly different from the product ordered.
  • The package was damaged or visibly tampered with during delivery.

To be eligible for a return or replacement:

  • The request must be raised within 48 hours of delivery.
  • The product must be unused, unworn, and in its original condition.
  • All original tags, labels, packaging, and accessories must be intact.
  • Customers must provide clear photographs and/or an unboxing video as proof of the issue.
  • The order details or order number must be provided with the return request.

HRMFAB reserves the right to reject return requests that do not meet the above conditions.

2. Non-Returnable Items

Returns or exchanges may not be accepted for:

  • Products that have been worn, washed, altered, or used.
  • Products with removed, damaged, or missing tags.
  • Products that are damaged due to improper handling or use by the customer.
  • Products returned without original packaging.
  • Customized or specially made products, where applicable.
  • Products purchased under clearance or special sale conditions, where specifically mentioned on the product or offer page.

3. Refund Process

Once your return request is received:

  • Our team will review the request and supporting photographs/video.
  • If approved, the return process will be initiated.
  • The returned product may be inspected upon receipt.
  • If the return is approved after inspection, the refund will be processed within 5–7 business days.
  • Refunds will generally be issued to the original payment method used for the purchase.

Please note:

  • Original shipping charges, if applicable, may be non-refundable.
  • COD or payment processing charges, if applicable, may be non-refundable.
  • The actual refund amount may depend on the applicable return and refund conditions.

4. Replacement & Exchange Policy

HRMFAB may offer replacement or exchange for eligible products in cases such as:

  • Damaged or defective product
  • Incorrect product received
  • Incorrect size, color, or design received due to an error in order fulfillment

Replacement or exchange will be processed after verification of the issue. Where a replacement is approved, the replacement product will generally be dispatched within 5–7 business days, subject to product availability and courier timelines. If the requested replacement product is unavailable, HRMFAB may provide an alternative resolution, including a refund where applicable.

5. Order Cancellation

  • Orders may be cancelled before they are dispatched, subject to order status.
  • Once an order has been shipped, cancellation may not be possible.
  • If an eligible order is cancelled before dispatch, the applicable refund will be processed through the original payment method.
  • Once an order has been delivered, the cancellation policy will no longer apply and the customer must follow the applicable return or replacement process.

6. Refund Delays

If your approved refund has not been received within the expected processing time:

  • Check your bank account or payment account.
  • Contact your bank or payment provider.
  • Allow additional processing time depending on the payment method.

If the refund is still not received, please contact HRMFAB with your order details so that we can assist you.

7. How to Request a Return or Replacement

To request a return, replacement, or refund for an eligible issue, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Customer name
  • Registered phone number
  • Reason for return
  • Clear photographs of the product
  • Unboxing video, where available

Our team will review the request and provide the next steps.

8. Contact Us

For any return, replacement, or refund-related queries, please contact us:

HRMFAB

Phone: 7802033603
Address: G-9, shashvat plaza, near amorina market,punagam,surat – 395011

Last Updated: October 2026